🎁 Free beauty mask with every purchase over €50.00.

Product returns

Returns policy

All products must be returned in excellent condition within 14 days from the date of receipt. Their original packaging must be closed or sealed and provided that they have not been used or opened or have not been altered in any way.

Return products

The buyer has the right to return the product to the store and exchange it for another product sold by the store of equal or greater value within 14 days of its purchase. Products are always returned at the buyer's expense and must be received by the company within 14 days.

The only exception is the case where the order has been sent incorrectly and through the fault of the company (error in ordering, invoicing, shipment, etc.) where shipping costs are borne by the company.

Return procedure

The product must be properly packaged so as not to cause damage during transport. It is required to send with the product to be returned the return form completed and the proof of purchase.

The parcel should then be sent to the following address:

Elbeauty OE
Ag Paraskevi 32, 
TK 15234,  Chalandri

In case of changing the product with another of equal or greater value that exists in the store, the shipping costs are borne by the buyer.

In case of return of the products that the order has been sent incorrectly and through the fault of the company, after their receipt and control by the company, the refund will be made to his bank account / paypal stated by the buyer in his communication with company.

We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.

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